Skip to main content

FAQ

FAQ

1) Forgot something?

Forgotten items will be delivered at lost and found as soon as possible. Please contact the bus company you traveled with for more information. Contact us: pulpitrock@boreal.no or call customer service at 51599060  (Monday-Friday 8:00-16:00)

2) Combined Airport Express Bus Ticket + Pulpit Rock Bus Ticket with hop on and hop off – how does it work?

The combination ticket includes 4 single bus journeys: a round trip with the airport shuttle Flybussen + a round trip with the Pulpit Rock bus. It gives you the opportunity to take Flybussen from the airport to Stavanger -> take the Pulpit Rock bus from Stavanger to Preikestolen -> journey back from Preikestolen to Stavanger -> journey back from Stavanger to the airport. You select the departure which suits you best. The combined ticket needs to be purchased for the day of the hike to Preikestolen and it is valid up to 4 days to complete the whole journey.

3) Round trip ticket – how does it work?

The round trip ticket includes 2 single bus journeys. It gives you the opportunity to take the Pulpit Rock bus from Stavanger to Preikestolen and the journey back from Preikestolen to Stavanger. You select the departure which suits you best. The round trip ticket needs to be purchased for the day of the hike to Preikestolen and it is valid up to 4 days to complete the whole journey.

4) One-way ticket – how does it work?

The one-way ticket is valid for 1 single bus journey in chosen direction. You select the departure which suits you best on your travel day.

5) Do I need to set a date when buying the ticket?

When purchasing ticket on www.pulpitrock.no you must select date of travel. You can travel on that departure that suits you best, for the day and stretch you have purchased a ticket for.

6) Can the ticket be changed or refunded?

Tickets purchased on www.pulpitrock.no can not be changed or refunded.

7) How to pay for the ticket?

Our best prices on www.pulpitrock.no or via Vipps. You can pay by credit card or Norwegian cash to our ticket sellers or directly to the driver when boarding the bus. For onboard payments a surcharge will be added.

8) Do I need to show my ticket when going onboard?

Ticket with the order number must be presented when boarding the bus on print/mobile/tablet.

9) What if I can not present a valid ticket?

All travelers must be able to present a valid ticket for the whole journey. If you during a ticket control fail to present a valid ticket you will receive a fine.

10) What if we misunderstood the timetable?

Timetables are available on the website at all time. Before you buy the ticket online you need to make sure that you have checked the timetable. We do not change or refund tickets bought online. If you are not sure about departure time, please contact our customer service before you buy your ticket.

11) Can child travel alone?

Unaccompanied children must be in school age. The child must be accompanied until bus departure by a parent or guardian and must present information with name and number of a responsible adult in case something unforeseen should happen.

12) Are pets allowed in the bus?

Dogs, cats and other small pets can be brought on the bus without charge. Travelers with pets must yield to passengers/drivers with asthma or allergies. Pets are not allowed on the seats and must be kept on a leash/in the cage during the entire journey. It is the passenger's responsibility to ensure that the animal is not a nuisance to fellow passengers.

13) What if I decide that I do not want to go due to a bad weather conditions?

Unfortunately, ticket bought online can not be changed or refunded.

14) What if we have not been in a good shape for the trip?

Before buying the ticket, you need to decide if you will manage the trip. We do not refund tickets.

15) What if someone breaks leg?

We are advising our passengers about appropriate shoes and clothes, but we are not responsible for accidents happen during the hike.

16) What if we were not allowed to leave Preikestolen parking due to weather/clothes/shape?

We are not refunding tickets due to circumstances we have no control over like bad weather. In regards to clothes or your physical shape – see 11.

17) What travel condition do I have to agree to?

You can find the travel conditions here.

Søk reise